Summary: 25PHDream collects only the personal data we genuinely need to operate your account, process your transactions, and keep the platform safe. We never sell your data. We share it only with trusted service partners who need it to deliver services on our behalf, and only under strict confidentiality agreements. You have the right to access, correct, or delete your data at any time by contacting our Data Protection Officer.
01About This Privacy Policy
This Privacy Policy governs how 25PHDream ("we," "us," "our," "the Platform") collects, processes, stores, and protects the personal data of registered members and website visitors ("you," "your"). It applies to all interactions with the 25PHDream website, mobile browser experience, and any communication you have with our team via live chat, email, or other channels.
25PHDream takes its obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously. We are registered with the National Privacy Commission (NPC) and maintain an appointed Data Protection Officer (DPO) responsible for overseeing our compliance with applicable data protection law.
By registering for a 25PHDream account or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please discontinue your use of the platform and contact our support team to arrange account closure.
This policy is written in plain English so every Filipino player can easily understand how their data is handled. If you have questions about anything in this document, contact our Data Protection Officer at privacy@25phdream.click.
02Personal Data We Collect
25PHDream collects personal data through several channels — the account registration form, KYC verification, payment processing, your activity on the platform, and communications with our support team. We collect only what is genuinely necessary and proportionate to delivering a safe, compliant gaming experience.
Registration & Identity Data
- Full legal name (as it appears on your government-issued Philippine ID)
- Date of birth (for age verification purposes — you must be 18 or older)
- Residential address in the Philippines
- Mobile number (used for OTP authentication and account communications)
- Email address (used for account communications and transactional notifications)
- Username and encrypted password hash
KYC Verification Documents
To comply with anti-money laundering regulations and to protect the 25PHDream community from fraud, we require identity verification before processing withdrawals above threshold amounts. Acceptable Philippine ID documents include:
- PhilSys (National ID)
- Passport
- Driver's licence (LTO)
- UMID / SSS / GSIS card
- Voter's ID (COMELEC)
- PRC Professional Regulation Commission ID
Copies of submitted ID documents are stored securely and used solely for verification purposes. They are never sold, shared for marketing purposes, or processed beyond what is necessary for compliance.
Payment & Financial Data
- GCash or Maya account number (must be registered in your own name)
- Bank account details for withdrawal purposes (BDO, BPI, UnionBank, etc.)
- Partial card number and payment network (Visa/Mastercard) — full card details are never stored by 25PHDream; they are processed directly by our certified payment gateway partner
- Transaction history: deposit amounts, withdrawal requests, dates, and reference numbers
Platform Usage Data
- Game activity: games played, bet amounts, session durations, win/loss history
- Login timestamps and session duration
- Device type, operating system, and browser type (collected automatically)
- IP address (used for fraud detection, geolocation verification, and security)
- Referral source (how you arrived at 25PHDream)
Communications Data
- Content of live chat conversations with our support team
- Email correspondence
- Responsible gaming disclosures and self-exclusion requests
- Complaints and dispute records
We do not collect: biometric data, health records, political opinions, religious affiliations, or any special category of personal data beyond what is strictly required for identity verification and responsible gaming compliance.
03How 25PHDream Uses Your Personal Data
Every piece of data 25PHDream collects has a specific, legitimate purpose. Here is a plain-language breakdown of why we use your information:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Creating and managing your 25PHDream account | Name, DOB, email, mobile number, username | Contract performance |
| Age verification and eligibility checks | DOB, ID documents | Legal obligation |
| Processing deposits and withdrawals | Payment account details, transaction history | Contract performance |
| Anti-money laundering (AML) and fraud prevention | ID documents, transaction patterns, IP address | Legal obligation |
| Customer support and dispute resolution | Account data, communications, transaction records | Contract performance / legitimate interest |
| Sending transactional notifications (deposit confirmations, withdrawal status) | Email, mobile number | Contract performance |
| Sending promotional communications (bonuses, offers) | Email, mobile number | Consent (opt-in) |
| Responsible gaming monitoring and interventions | Gaming activity, deposit patterns, session data | Legal obligation / legitimate interest |
| Platform security and technical improvement | IP address, device data, session logs | Legitimate interest |
25PHDream does not use your personal data for automated decision-making that produces significant legal effects on you — including automated account bans or withdrawal denials — without human review being available in the process.
04Legal Basis for Processing
Under the Philippine Data Privacy Act, every processing activity must have a lawful basis. 25PHDream relies on the following bases for processing your personal data:
- Contract Performance: Processing necessary to fulfil our obligations to you as a 25PHDream member — account management, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with Philippine law — including AML obligations, age verification requirements, and cooperation with regulatory authorities.
- Legitimate Interest: Processing for platform security, fraud detection, responsible gaming monitoring, and improving the 25PHDream user experience — where our interests do not override your rights.
- Consent: Processing for optional purposes such as marketing communications. You can withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our DPO.
05Data Sharing & Third Parties
25PHDream does not sell your personal data to any third party — full stop. We share data only where it is necessary to deliver our services, comply with legal obligations, or protect the safety of the platform and its members.
Categories of Third Parties We Work With
- Payment Processors: GCash (GXI), Maya, GrabPay, and banking partners receive the minimum payment data necessary to process your transactions. All are subject to their own regulated data protection frameworks.
- Identity Verification Providers: Our KYC partner receives copies of identity documents solely for the purpose of verifying your identity in line with regulatory requirements.
- Game Content Providers: Live casino and game providers receive anonymised session data necessary to operate game systems. They do not receive your identity or payment data.
- IT & Security Partners: Cloud hosting and cybersecurity service providers who support our platform infrastructure under strict data processing agreements.
- Regulatory Authorities: Where required by Philippine law, we may disclose account and transaction data to gaming regulators, the Anti-Money Laundering Council (AMLC), or law enforcement agencies acting under proper legal authority.
All third parties who process 25PHDream member data are contractually required to handle it in accordance with applicable data protection law and our data processing standards. We do not permit any partner to use your data for their own marketing or commercial purposes.
If we ever need to share your data for a purpose not described in this policy, we will obtain your explicit consent first before doing so.
06Cookies & Tracking Technologies
25PHDream uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, keep your session secure, and understand how players use the site so we can keep improving it.
You can manage your cookie preferences through your browser settings. Blocking essential cookies will prevent the platform from working correctly. For non-essential cookies, you can opt out without affecting your ability to play.
07Data Retention
25PHDream retains your personal data for as long as your account is active and for a defined period afterwards to meet our legal and regulatory obligations. Here is our standard retention framework:
- Account data: Retained for the duration of your active 25PHDream membership plus 5 years after account closure, as required by Philippine anti-money laundering record-keeping rules.
- Transaction records: Retained for 5 years minimum from the date of each transaction, in line with AMLC requirements.
- KYC documents: Retained for 5 years after account closure. Securely deleted after this period unless there is an ongoing legal or regulatory matter requiring extended retention.
- Support communications: Retained for 2 years from the date of the last communication, after which they are securely deleted.
- Marketing data: Retained until you withdraw consent. Upon withdrawal of consent, your details are removed from marketing lists within 5 business days.
- Responsible gaming records: Self-exclusion records are retained indefinitely to prevent re-registration in the event of a permanent exclusion.
When personal data is no longer needed and the retention period has expired, 25PHDream securely deletes or anonymises it in a manner that prevents reconstruction of the original data.
08Data Security
Protecting your personal data is a core operational responsibility at 25PHDream — not an afterthought. We implement a layered security architecture to protect data at rest, in transit, and at every point of access within our systems.
Technical Measures
- All data transmitted between your device and 25PHDream servers is encrypted using TLS 1.3 (256-bit SSL)
- Passwords are hashed using industry-standard bcrypt — never stored in plaintext
- Two-factor authentication (2FA) is available and encouraged for all 25PHDream accounts
- Database access is restricted to authorised personnel only, with full audit logging
- Payment card data is processed by a PCI-DSS compliant gateway — 25PHDream never stores full card numbers
- Regular penetration testing and vulnerability scanning by our cybersecurity team
Organisational Measures
- Staff who handle personal data receive regular data protection training
- Access to member data is granted on a need-to-know basis with role-based permissions
- All employees and contractors are bound by confidentiality obligations in their contracts
- A dedicated Data Protection Officer oversees all data processing activities
Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, 25PHDream will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will directly notify affected members without undue delay via the contact details registered on their account.
Your role in security: Keep your 25PHDream login credentials private, use a strong unique password, and enable 2FA. Never share your OTP with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat.
09Your Rights Under the Data Privacy Act
As a Filipino data subject, the Data Privacy Act of 2012 grants you a clear set of rights over your personal information held by 25PHDream. We respect and facilitate these rights fully.
Right to Access
Request a copy of all personal data 25PHDream holds about you, including how it was collected, why it is being processed, and with whom it has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data on your 25PHDream account. You can update most details directly through your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected — subject to legal retention obligations that may require us to keep certain records.
Right to Object
Object to processing of your personal data based on legitimate interest, including the use of your data for marketing or profiling. You can opt out of marketing communications at any time.
Right to Data Portability
Receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated. Our DPO can guide you through the process.
To exercise any of the above rights, contact our Data Protection Officer at privacy@25phdream.click. We will respond to verified data subject requests within 30 calendar days. Identity verification may be required before processing certain requests to protect your data from unauthorised access.
10Children's Privacy
25PHDream is strictly an adult platform. We do not knowingly collect, use, or retain personal data from any individual under the age of 18. Age verification is a mandatory step in the 25PHDream registration process and we verify age again during KYC checks before processing any withdrawal.
If we discover that a minor has created an account on 25PHDream by misrepresenting their age, we will immediately close the account, freeze all associated funds pending investigation, forfeit any winnings, and securely delete the minor's personal data to the extent permitted by applicable law. If you are a parent or guardian who believes a minor has registered on 25PHDream, please contact us immediately at privacy@25phdream.click.
11Cross-Border Data Transfers
Some of the third-party service providers 25PHDream works with — particularly cloud infrastructure, game content providers, and cybersecurity partners — may process or store data in servers located outside the Philippines. Where such transfers occur, 25PHDream ensures that adequate protections are in place to maintain the same standard of data protection required under Philippine law.
These protections include contractual clauses that bind overseas processors to data protection standards equivalent to the Philippine Data Privacy Act, and where applicable, verification that the receiving country provides an adequate level of data protection. We do not transfer personal data to jurisdictions with inadequate data protection frameworks without implementing appropriate safeguards first.
12Updates to This Privacy Policy
25PHDream reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this page reflects when the most recent revision was made.
For material changes that significantly affect your rights or how your data is used, we will notify active 25PHDream members via email or SMS at least 14 days before the changes take effect. Minor clarifications or editorial updates may be made without advance notice.
Your continued use of the 25PHDream platform after a Privacy Policy update constitutes your acknowledgment of the revised policy. If you disagree with any material change, please contact our DPO to discuss your options, including account closure and data deletion.
13Contact Us & Data Protection Officer
If you have questions, concerns, or requests related to your personal data or this Privacy Policy, please reach out to our dedicated Data Protection Officer. We take all privacy enquiries seriously and respond promptly.
- Data Protection Officer (DPO) Email: privacy@25phdream.click
- General Support Email: support@25phdream.click
- Live Chat: Available on the 25PHDream platform 24/7
- Response Time: Privacy requests acknowledged within 2 business days; substantive response within 30 days
If you feel your data privacy rights have not been adequately addressed by 25PHDream, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.